Legal
Last Updated: [09/07/2025]
Welcome to the Legal section of TIBCO Appliances. This page contains the governing policies for your use of our website, www.tibcoappliances.com, and your engagement with our brand. Please read these documents carefully.
1. Terms and Conditions
Your access and use of our website constitute your agreement to be bound by our Terms and Conditions, which govern our relationship with you concerning this website.
Key Highlights:
Intellectual Property: All content on this site (logos, text, images, product designs) is the property of TIBCO Appliances and is protected by copyright and trademark laws.
Product Information: We strive for accuracy but do not warrant that product descriptions, specifications, or prices are error-free.
Account Responsibility: You are responsible for maintaining the confidentiality of your account login information.
Governing Law: These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
Read our full Terms and Conditions here.
2. Privacy Policy
We are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
Information We Collect:
Personal Data: Name, email address, phone number, shipping/billing address, payment information (processed securely by our payment gateways).
Technical Data: IP address, browser type, device information, pages visited, and browsing behavior through cookies and similar technologies.
How We Use Your Information:
To process and deliver your orders.
To communicate with you about your order, account, or promotions (with your consent).
To improve our website, products, and customer service.
To comply with legal obligations.
We do not sell or rent your personal data to third parties.
Read our full Privacy Policy here.
3. Shipping Policy
This policy outlines the terms and processes related to the shipping and delivery of products purchased from our website.
Key Highlights:
Shipping Areas: We currently ship within India. Please check our serviceability at checkout.
Delivery Time: Estimated delivery times are provided at checkout and are subject to factors beyond our control.
Shipping Costs: Will be displayed clearly at checkout before you complete your purchase.
Order Tracking: You will receive a tracking number once your order is shipped.
Read our full Shipping Policy here.
4. Return and Refund Policy
We hope you love your purchase. However, if you are not entirely satisfied, we are here to help.
Key Highlights:
Return Window: Products may be returned within [Number, e.g., 7, 10, 30] days of delivery.
Condition: Products must be unused, in their original packaging, and include all tags and accessories.
Initiating a Return: Please contact our customer service team to initiate a return request.
Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within a specified number of business days.
Read our full Return and Refund Policy here.
5. Warranty Policy
Our products are built to last and are backed by a standard manufacturer’s warranty.
Key Highlights:
Warranty Period: The warranty period varies by product category (e.g., Fans may have a different warranty period than Heaters). Please refer to your product’s warranty card.
Coverage: This warranty covers defects in materials and workmanship under normal use.
What is Not Covered: Damage resulting from accident, misuse, tampering, commercial use, or normal wear and tear is not covered.
Claim Process: To make a warranty claim, please contact our customer service team with your proof of purchase.
Read our full Warranty Policy here.
6. Copyright Notice
© [Year] Tibrewala Electromech Pvt. Ltd. (TIBCO Appliances). All rights reserved.
All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TIBCO Appliances or its content suppliers and is protected by international copyright laws.
The compilation of all content on this site is the exclusive property of TIBCO Appliances and is protected by international copyright laws.
7. Grievance Officer
In accordance with the Information Technology Act, 2000 and its rules, we have appointed a Grievance Officer to address your concerns regarding the use of your personal information or any other website-related issues.
